Refunds
Refunds can only be made during the "awaiting processing" stage of the ordering process, which can vary from a few hours to a few days depending on how busy it is. Once the process has reached the second stage, "processing", refunds are not possible due to the nature of a majority of orders being custom made unless decided by XioPrints otherwise. We are happy to replace products that are incorrect due to manufacturing defects or errors. Please send us an email with a description and pictures to discuss your concerns. If you happen to notice that we placed your order wrong, such as used the wrong material, was the incorrect size, or the keyrings are broken, please contact us via email with pictures of proof within 7 business days. We do not provide refunds for the following reasons:
1) Color matching - Please understand that digital colors compared to printing colors are different. We encourage all customers to purchase samples and/or the color chart to compare colors before making a purchase.
2) Did not turn out how you had hoped - If the product has no flaws or defects due to manufacturing, it is ineligible for return. Simply not liking the product is not reason enough. We encourage all customers to purchase samples before ordering in bulk and asking questions and looking at the proofs carefully before approving designs.
3) The printing is slightly offset/uneven - Please allow a minimum of 2-5% offset due to the custom nature of this work. Each product is aligned manually by hand; therefore, no product is identical. We try our very best to make sure each product is as close to perfect as possible.
Due to the nature of a majority of our work being custom, we do not accept returns. Please refer to our refund policy.
Cancellations can be made during the "awaiting processing" stage of ordering and can be refunded. Once the process has reached the second stage, "processed", you can still cancel your order, but are no longer eligible to receive a refund. Credit card processing fees cannot be refunded from any order.