General FAQ

How do you pronounce your business name?

How does the ordering process work?

What is an acrylic charm and what is the difference between a charm and a keychain?

Are your acrylic charms single or double boarded?

Do you provide accessories or keyrings?

How do I check the status of my order?

Are you based in the United States?

Design FAQ

What color mode should I use?

What size should the artwork be?

What file format should I send my artwork as?

What if I exceed the file limit?

Do I need to make cutlines myself?

Can you design something for me?